Last updated: February 23, 2026

This Privacy Policy describes how Tirezap (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from Tirezap.com (the “Site”), create an account, contact customer support, or otherwise use our services (collectively, the “Services”).

Because we offer a wide range of products across multiple categories, some data practices may vary depending on the type of product, service, or order you use. Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, legal requirements, or privacy practices. When we do, we will post the updated version on the Site and revise the “Last updated” date at the top of this page.

If required by applicable law, we may also provide additional notice of material changes.

How We Collect and Use Your Personal Information

To operate our store and provide a reliable shopping experience, we collect personal information from different sources. We use this information to process orders, provide customer support, improve our Services, personalize your experience, prevent fraud, and comply with legal obligations.

The information we collect and how we use it may depend on how you interact with us—for example, whether you browse the Site, create an account, place an order, request support, or subscribe to marketing communications.

What Personal Information We Collect

Information You Provide Directly:

We may collect personal information that you provide to us, including:

• Contact details (such as name, billing/shipping address, phone number, and email address)
• Order details (such as products purchased, order history, delivery information, and payment confirmation)
• Account information (such as username, password, and account preferences)
• Customer support communications (such as messages, emails, chat records, and issue resolution details)
• Marketing preferences (such as email/SMS opt-in choices, where applicable)
• Other information you choose to provide (for example, product reviews, survey responses, or wishlist information)
• We do not store full payment card numbers on our servers. Payments are typically processed by third-party payment providers.

Information Collected Automatically:

When you visit or use our Site, we may automatically collect certain information through cookies, pixels, logs, and similar technologies, including:

• Device information (device type, operating system, browser type)
• Network and usage data (IP address, approximate location, pages visited, time spent, clicks, referring pages)
• Technical and diagnostic data (performance logs, crash reports, error data)
• Shopping and browsing behavior (products viewed, cart activity, search activity)

This information helps us improve site functionality, measure performance, and enhance your shopping experience.

Information from Third Parties:

We may receive personal information from third parties that support our business, such as:

• Payment processors (payment status and transaction confirmation)
• Shipping and logistics providers (delivery status and tracking updates)
• Fraud prevention and security vendors
• Marketing and analytics partners
• Social media platforms or advertising networks (if you interact with our ads or connect via social login, where available)

We may combine information from third parties with information we collect directly or automatically.

How We Use Your Personal Information

We may use your personal information for the following purposes:

• To process orders and deliver products or services, including shipping, tracking, returns, refunds, and exchanges
• To send account, order, or policy-related communications, such as confirmations, updates, and support messages
• To provide customer service and support, including troubleshooting and handling complaints or warranty-related inquiries
• For marketing and advertising purposes, including personalized offers and promotions (where permitted by law and subject to your preferences)
• For fraud detection, prevention, and security, including payment verification and account protection
• To improve and optimize our Services, such as analyzing website performance and customer experience
• To comply with legal and regulatory obligations, including tax, accounting, consumer protection, and law enforcement requests
• To enforce our terms and protect our business, customers, and platform from misuse

Cookies

We use cookies and similar technologies (such as pixels and local storage) to:

• Keep the Site functioning properly
• Remember your preferences and shopping cart
• Analyze traffic and site performance
• Improve content and product recommendations
• Support advertising and remarketing (where applicable)

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site, including checkout, account login, and personalized features.

Depending on your location, you may also see a cookie banner or consent tool that allows you to manage non-essential cookies.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients, only as necessary to operate our business and provide the Services:

• Service providers and vendors that perform services on our behalf (such as payment processing, shipping, cloud hosting, analytics, customer support, fraud prevention, and email delivery)
• Business and marketing partners that help us advertise and measure campaign performance
• Affiliates within our corporate group, where applicable, for internal business operations
• Professional advisors (such as legal, accounting, or insurance advisors)
• Government authorities, regulators, or law enforcement when required by law or to protect our rights, users, or business
• Successors in a business transaction, such as a merger, acquisition, financing, or sale of assets

We do not sell or share sensitive personal information without your consent, except as permitted or required by applicable law.

Third-Party Websites and Links

Our Site may contain links to third-party websites, apps, or services that are not operated by us. This Privacy Policy does not apply to those third parties.

We are not responsible for the content, security, or privacy practices of third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Data

Our Services are not directed to children, and we do not knowingly collect personal information from minors.

If you believe that a child has provided personal information to us, please contact us at at [email protected]. If we become aware that we have collected personal information from a child in violation of applicable law, we will take steps to delete it.

Security and Retention of Your Information

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

• Provide the Services and support your account
• Complete transactions and fulfill orders
• Comply with legal, tax, accounting, and regulatory obligations
• Resolve disputes and enforce our agreements
• Detect and prevent fraud or abuse

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information (subject to legal exceptions)
• Request data portability
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Lodge a complaint with a data protection authority or regulator

To exercise your rights, please contact us at [email protected].

For security purposes, we may need to verify your identity before processing your request. We may also limit or deny certain requests where permitted by law.

International Users

Your personal information may be transferred to, stored in, and processed in countries other than your country of residence, including countries that may have different data protection laws.

When we transfer personal information internationally, we take reasonable steps to ensure appropriate safeguards are in place, as required by applicable law.

By using our Services, you acknowledge that your information may be processed in accordance with this Privacy Policy and applicable laws.

Questions?

Visit our FAQs page here or contact our customer service team.

Contact Information

Store Name: Tirezap
Address: Address Name
Email: [email protected]

Customer Service Hours: Monday-Friday, 9:00 AM – 5:00 PM, GMT-08:00 Pacific Standard Time (Los Angeles)
Response Time: We aim to reply within 1 business days